Privacy policy

"Our privacy policy outlines how we collect, use, and protect your personal information, ensuring transparency and safeguarding your privacy throughout your interaction with our services."

Table of content

  • Definitions and interpretations
  • General
  • Personal Information
  • Scope and applicability
  • Information
  • Certifications and accreditation(s)
  • Amendments to the policy
  • Grievance redressal
  • Governing law and jurisdiction

Definitions and interpretations

"Privacy policy/Policy" shall mean and include the privacy practices for the company in relation to processing and use of the personal information.

"Company" shall mean and include LoftOfSpace Private Limited, its subsidiaries, branch office(s), and project offices.

"Affiliates" shall mean and include the Company and any other entity that is directly or indirectly, controls or is controlled by, or is under common control with, the company.

"information" shall mean and include all the information as defined under clause LoftOfSpace of this Privacy Policy.

"Personal information" shall mean and include any personal data or information that is processed by the Company in relation to this Privacy Policy and as elaborated under clause LoftOfSpace of this Privacy Policy.

"Platform" shall mean and include the platform website, product, software, services and elaborated under clause LoftOfSpace of this Privacy Policy.

"User" shall mean and include any natural and/or any legal person, accessing the Platform or subscribers to any of our Product(s), Software(s), and other service(s).

"Legal Guardian" shall mean and include a person who has been appointed by acourt or otherwise and has the legal authority to care of a Minor child or incompetent adult.

"Minor" shall mean and include any individual who is under the age of 18 years.

"Device" shall mean and include a portable electronic equipment that can be connect to the internet.

"Cookie Policy" shall mean and include course of action proposed with regard to cookies that is defined under clause LoftOfSpace of this Privacy Policy.

Definitions and interpretations

This privacy policy (“Privacy Policy/Policy”) describes the privacy practices for LoftOfSpace Private Limited ( “LoftOfSpace”, “We/we” or “Us/us”) with regard to collection and use of the personal information (defined here under) of the contributors, vendors, employees and the users (“You/you” or “Your/your”) by use of our website( ) and its mobile applications, including its sub domains, product(s), software(s), social media platforms, and services(“Platform”).

This Privacy Policy along with terms of use describes our practices regarding, including your choices in relation to how we collect, store, use, share and secure your personal information across our website and use of our product. It also describes your choices regarding use, access and correction of your personal information and your rights in relation to your personal information and how to contact supervisory authorities or us in the event you have a complaint.

By providing your consent to this Privacy Policy and accepting the terms of use, you agree to the collection, use and transfer of your personal information as set out in this Privacy Policy. if you do not agree with the terms of this privacy policy, please do not use/access this Platform. and its services.

We will review this Privacy Policy from time to time to make sure it is up to date. If you are just a visitor, then please note that this privacy policy is subject to change at any time without notice. At your end, you must make sure you are aware of any changes through periodic review of the Policy. If you are our registered user, we will notify you upon making changes to this Policy and give you the opportunity to review the revised Privacy Policy before you choose to continue using our Platform.

You access to the Platform basis the disclosures made at our end concerning your right to privacy of the personally identifiable information provided to us establishes a qualified consent granted at your end towards us as per the applicable laws for the time being in force.

Personal Information

By personal information, we mean any information that can either itself identify you as an individual or that can be connected to you indirectly by linking it to personally identifying information.(“Personal Information” or “PII”). Kindly note that usage of the term Personal Information in this Privacy Policy includes sensitive personal data or information, wherever appropriate and/or mandated under applicable laws. If any information you have provided or uploaded on the Platform violates the terms of this Policy, LoftOfSpace may be required to delete such information upon informing you of the same and revoke your access if required without incurring any liability to you.

Personal Information

(a) Scope

The scope of the Policy is to the extent of the services provided by the Company, in relation to its Platform. The LoftOfSpace shall not be liable for any action/explanation for any use /misuse of data/Information beyond such scope of the Policy.

The LoftOfSpace may however take reasonable steps under its discretion in order to avoid the breach of privacy of other Users of the Platform upon misuse of the information by any other User or its Affiliates.

(b) Applicability

The Privacy policy shall be applicable to all the user(s) of the platform of the LoftOfSpace, including but not limited to:

(i) Any natural and/or any legal person(s), accessing the website;

(ii) Any natural and/or any legal person(s), subscribing to any of our Product(s), Software(s), and other service(s);

(iii) Any Employees, associates, affiliates, of LoftOfSpace accessing the Platform.

(c) The LoftOfSpace Platform is not designed for Minors, however if a Minor(s) accesses the Platform for any purpose, the same shall be done with the consent of the Legal Guardian of the Minor.

(d) Procedure to delete an account

In order to delete your account from our platform along with the relavent data associated to it, user must send an email to with the detailed description including the reason of account deletion, an attachment of the government issues identity proof that prooves your identity (it has to match with the information you've entered in your loftofspace account). We'll process your request within 5 working days and get in touch with you if there are any concerns or issues to perform this action.


(a) What Information do we access?

(i) Personal Information

We may collect certain Personal Information of the User(s), including the name, e-mail address, registration details (in case of legal persons), Identity issued by the authorised public office contact information, domain identity, device identity, payment related information and other general information of the User.

Our Employees, associates, affiliates may also be required to provide such Personal Information while working/using the Platform for the purpose of tracking access of our Platform.

(i) Personal Information

We may collect certain Personal Information of the User(s), including the name, e-mail address, registration details (in case of legal persons), Identity issued by the authorised public office contact information, domain identity, device identity, payment related information and other general information of the User.

Our Employees, associates, affiliates may also be required to provide such Personal Information while working/using the Platform for the purpose of tracking access of our Platform.

(ii) Product Information

We may also collect, from the User(s)of our Product(s), and/or software(s), information relating to the internet protocol (“ IP”) address of your Device, browser type, the web page visited before you came to the LoftofSpace’s Platform, information on your search for the LoftofSpace’s Platform, identification numbers associated with your Devices (UID), GUID, MAC Address, your mobile carrier, local preferences, date and time stamps associated with your transactions, system configuration information, metadata concerning your files and other interactions with the Service. We will also collect usage-based activity data (e.g frequency of usage, activated functionality) to create an aggregated analysis of our customers’ usage pattern. However, all such information collected from our Service(s) and Software(s) Users are only used for evolving the service experience of the User in order to provide a wholesome and updated service.

Further we may collect property detail from the property owner/host in which we capture the property address, area of the property, if the property owner is residing at the property, property amenities, and property pictures.

(iii) Application Security Management System

The Platform may access certain information for application security management i.e. passwords, two factor authentication software or key pairs and security device identification number. The Platform may also use authorised apis, user access control in application.

(iv) Other Information

Any Information obtained through any event conducted on LoftofSpace's or any associate Platform, or any information available under the public domain, requisite to develop an ease of access for communication. (Platform Sign up Forms, Newsletters, social media identification information, geolocation for offering location based services, and Contact Forms.)

(v) Third Party Information

We may obtain information from google analytics, Ai Sensy for WhatsApp notifications, Kalerya for generation of OTP on the User's mobile, Sendy for emails, payment gateway for the purpose enhancing the User experience. We may also obtain certain information for sign up access to our Platform from Google, Microsoft, Facebook, LinkedIn.

(vi) Cookies

The cookies are managed and governed through Cookie Policy, kindly visit the Platform's Cookie policy for reference.

(b) What Information do we share?

(i) As a general rule, we do not share any information of our User(s) with any third parties, and our Platform has a robust mechanism to prevent such un authorised access through LoftOfSpace.

(ii) In case, the integration feature is enabled, we may share platform alerts through the notification feature to LoftOfSpace, only when they are configured at the end of the User.

(iii) Information can be shared by us to the team, associates, and or affiliates of the User also, by using our LoftOfSpace, only if the access is granted by the User.

(Note: in case you develop something like share your booking details with your friends travelling with you)

(iv) Any payment related information is stored and collected directly through a recognized secure payment gateways Razorpay and Pay U, and the LoftOfSpace does not bear any responsibility for usage of such information. However, we may share the Registered User’s account collected at our end to the secured payment gateway for processing your billings, and invoices. While our administrators are able to view and track actual transactions via customer portals, we do not have access to or process your credit card or any other payment mode information.

(v) Records of customer support interactions and communication with Users are retained for quality assurance and issue resolution purposes. The Users have the right to opt out of receiving marketing communications and may manage their communication preferences.

(vi) Non-personal and aggregated data may be shared with partners, advertisers, or other third parties for analytical purposes without disclosing individual identities.

vii) Records of customer support interactions and communication with users are retained for quality assurance and issue resolution purposes.

(viii) Any other information mandated under the applicable laws, under public interest.

(c) What Information do we retain?

(i) We may retain account information outputs for Platform usage timeline to be decided at the end of registered user. However, the period of retainment of such information is based upon the timeline decided by the User.

(ii) Payment information are retained for a reasonable period to facilitate order processing, refunds, and disputes.

(iii) Aggregated and non-personal data may be retained for analytical and statistical purposes even after individual data is removed.

Certifications and accreditation(s)

(a) GDPR Compliance

(i) We are ISO LoftOfSpace certified, independently certified for protecting privacy of Personally Identifiable Information (PII) under GDPR readiness and processing other major data privacy certifications.

(ii) The ISO LoftOfSpace, developed to “provide a model for establishing, implementing, operating, monitoring, reviewing, maintaining and improving an information security management system”, uses a top down, risk-based approach and is technology-neutral. The specification defines a sixfold planning process and includes details for documentation, management responsibility, internal audits, continual improvement, and corrective and preventive action. The standard requires cooperation among all sections of an organisation.

(iii) The ISO LoftOfSpace standard does not mandate specific information security controls; however, it provides a checklist of controls that should be considered in the accompanying code of practice, LoftOfSpace. This second standard describes a comprehensive set of information security control objectives and a set of generally accepted good practice security controls. The organizational Users are required to apply these controls appropriately in line with their specific risks. Third-party accredited certification is recommended for ISO LoftOfSpace conformance.

(b) PCI DSS Compliance

We are certified as compliant with the Payment Card Industry Data Security Standard (PCI DSS) to ensure secure handling of payment card information.

(c) SSL Certificate

Our website is secured with a valid SSL certificate, ensuring the encryption of data transmitted between users' browsers and our servers.

Amendments to the Policy

The LoftofSpace's Privacy Policy may be revised as and when necessitated, by the Company at its own discretion. In case you are a subscriber of any of our Product(s) or Service(s), we will inform such User of such amendment in the Policy. In case, you continue to use such Platform of LoftofSpace’s, upon provision of such amendment(s), such usage may deem your acceptance of the amendments in the Policy.

However, if the user is not a subscriber to our Product(s) or Service(s), such user shall time to time, view this policy to be updated with the Privacy policy.

Grievance redressal

Any discrepancies and grievances with respect to processing of personal information shall be informed to the designated grievance officer at LoftOfSpace.

Governing law and jurisdiction

The applicable laws of LoftOfSpace shall form the basis of governing law and disputes, in case, of Platform access and regulation.